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Tech Support

Tech Support

We’ll help keep
your computer
running like new.

Our Tech Agents can set up your new computer or tablet, and diagnose and repair any problems that arise.

COMPUTER REPAIR SERVICES

Computer Diagnosis and Repair

Is your computer or tablet broken, or won’t start? No worries, just call 0200 907 380. Our repair experts at Tanatsa will diagnose what’s wrong and make all necessary repairs.

Data Recovery

It’s scary to think important computer files and photos are just gone. We know how you’re feeling and are here to help. Just call 0200 907 380 and we’ll get to work recovering your data.

Virus and Spyware Removal

Computer programs running slowly? Seeing unwanted ads and pop-up windows? Your device may be infected with viruses or spyware. We have the expertise to get things running cleanly again.

Email or Software Troubleshooting

We help Get your all-important email up and running again on your computer. A Tanatsa Agent will remotely repair or come to your home or office and repair, configure and update your existing email software so you’re back in touch with your inbox. (Software not included.)

PC Tune-Up

With this service, a Tanatsa Agent will remotely find and remove unnecessary software, optimise your Web browser, and make sure your computer system is running at peak performance.

Microsoft Windows

We will Upgrade, Update, Install, Reinstall or Optimise Microsoft Windows on your computer.

Apple MAC OS

Since Mac OS is different than other operating systems, it requires a different set of expertise. Our Agents are well versed in all facets of Mac OS X 10.5 or newer.

Software Applications

Computers and mobile devices run software applications (or “apps”). From Microsoft Office to games, our techs are familiar with all of the widely used apps

Home Networking

The home network is becoming a necessity. However, networking devices, such as routers, can quickly become complex. Our support techs can solve any issues that you encounter.

Program Errors & Crashes

Software crashes and errors can be frustrating and difficult to fix. Our tech experts are skilled at resolving these kinds of issues.

You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won’t have to perform important steps on your own.

After completing your order, you will receive an e-mail or WhatsApp or SMS with instructions for scheduling your service. 

Starting from 30,000 UGX per issue

CAN’T

DO REMOTE?

We'll collect or work from your home

Computer problems?
We can help.


Does your computer need repair? Bring it to Tanatsa or We can collect it repair it from your home. We can help with:

  • Broken or cracked screens
  • Frequent crashes or blue screens
  • Virus and spyware removal
  • Computers that won’t power on

Frequently Asked Questions

To get support from one of our Tech Agents, just fill in our tech support request and purchase a one-time fix. After your purchase, you can connect to a Tech Agent via phone or online chat and if needed the Tech Agent can also perform a virtual house call. You can also schedule a callback to have a Tech Pro fix your issue at a more convenient time.

Remote sessions require your permission to perform to start, you remain in complete control of the remote connection at all times, and you can see everything the technician does.

We cover nearly all internet-connected devices, including, but not limited to personal computers (PCs, Macs, Linux), smartphones (Android & iOS), Smart TVs, printers, routers, sound systems, gaming systems, home theatres, automation systems, digital assistants, drones, etc.

We cover the latest OS versions of Mac, Windows, Linux, Android, and iOS and older versions still supported by the manufacturer.

We can diagnose and resolve almost any tech problem via remote technical support. Some of the types of issues we have recently solved are: connecting devices to a home network, tuning up a slow computer, removing viruses or malware, setting up a new printer or device to the internet, recovering lost or deleted files, updating or installing new OS system or software, migrating data, help with password recovery, and more.

It’s simple. If we don’t fix it, you don’t pay. We offer a 30 Day money-back Guarantee.

Yes. Our small business plans cover up to 10 users

OTHER TECH SUPPORT SERVICES

If you are planning to set up a new smart TV in your home, just let us know. We can mount the TV, connect the device to wireless networks, and configure all the streaming services like Hulu, and NetFlix, for you. 

If you want to upgrade your car with advanced and new gadgets, we are here to help you out with the setup procedure. Whether it is a GPS (navigation) system, video display, stereo or car speaker, you can relax and let our team work for you. 

If you are unable to install your MP3 or iPod player on your car or home alone, you can contact our comprehensive technical assistance.

Our support team helps you set up all the smart devices in your home. If you are looking for assistance related to your Smart Wi-Fi, Wireless Camera, Wired Camera, Smart Doorbell, Smart Door Lock, Voice Control, Smart Lightning, etc, get in touch with us.

GOT A TECH ISSUE? Let us help you

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